Frequently Asked Questions in Car Rental

To rent a car in Bodrum, you must have a passport, driver's license and credit card. If you do not have a credit card, please indicate that you do not have a credit card in the reservation description section.  Please write that you want to rent with a cash deposit. (May use initiative according to company procedures.)

Car rental age limit: For economy class vehicles, 23 years of age, 3-year driving license is required, 25 years of age, 3-year driving license for middle class vehicles, 27 years of age, 5-year driving license is required for upper class vehicles.   Why is Provision Done When Renting a Vehicle? Our Reasons for Receiving Provision: To provide assurance for possible minor damages and scratches, to cover the costs that fall into the system later on, such as HGS/OGS passes and traffic fines, to secure additional fees in cases where fuel difference or intensive cleaning is required, and to ensure that the rental process is completed in a transparent, safe and trouble-free manner. Our company implements the provision process entirely for the purpose of customer satisfaction and service security, and if there is no problem at the end of the rental, the provision is canceled for you without interruption. Under what conditions are insurance and motor insurance valid? Insurance and comprehensive coverage offered on all vehicles rented from our company are implemented to protect you against possible risks throughout your rental process. However, for these assurances to be valid, certain conditions must be met. The following conditions clearly explain the situations where insurance and comprehensive insurance come into play: Insurance and Car Insurance Validity Conditions Use in accordance with traffic rules: The vehicle must be used in accordance with traffic rules, within speed limits and safe driving conditions. Driving without the influence of alcohol or drugs: If the driver is under the influence of alcohol or drugs at the time of the accident, insurance and comprehensive coverage are completely invalidated. Having a valid driver's license: The person driving the vehicle must have a valid driver's license in the appropriate class. Unauthorized driver use: If people whose names are not mentioned in the rental agreement use the vehicle, insurance and comprehensive insurance will not be valid. Preparing an accident report: In case of an accident, a report must be kept by the official authorities (POLICE) and our company must be informed. No insurance transaction is valid without a report and alcohol report. Use of the vehicle for commercial purposes: Using the rented vehicles for purposes contrary to the contract, such as racing, off-roading, cargo transportation, disables the insurance coverage. Special packages for tire, glass and headlight damage: Damages that may occur in these areas are only covered if the relevant extra insurance packages are purchased. Our Company's Assurance Approach Our company sees the safety of our customers as a top priority. All our vehicles are checked regularly and clear and transparent information is provided to our customers about insurance/cash coverage. We are here to minimize all possible risks throughout your rental process.

In our company, the payment process for car rental transactions is arranged according to plan. You can pay your rental fee safely when you pick up the vehicle. You can pay in cash when picking up the vehicle or by credit card when picking up the vehicle. There is a payment link in the confirmation email you receive after online booking. You can optionally pay with your credit card.

In our company, car rental transactions are carried out by credit card authorization in order to provide a safe and trouble-free process. Our customers who do not have a credit card can make a rental transaction through their first-degree relative or a person next to them, using their credit card. The credit card holder can be included in the contract as an additional driver or lessor. Or Cash deposit is accepted (this varies depending on the person and the situation, at the discretion of our company.)

Rental Car Provisioning procedures are among the procedures applied during car rental. It is applied to protect against any traffic fines, bridge crossings, highway usage or other additional fees that may arise while renting a car. Provision cancellations can be made within 1 business day by sending a fax to the bank the day after your vehicle is returned.

If you selected the car pickup point during the reservation and your reservation is confirmed, our support team will request an screenshot of your flight ticket via WhatsApp or e-mail. Our representative follows the flight, waits even if it is a rotary flight, and signs a welcome sign or (by calling) at the exit gate. He meets you, prepares your contract immediately and delivers your car.

Foreign customers: If you do not have your passport with you, you can rent it, provided that you have the stamped document given when entering the country. It is necessary to verify identity information, complete legal contract transactions, and ensure the validity of insurance and motor insurance coverage.

Traffic and alcohol reports should be kept immediately after the accident. If the accident is bilateral, the other party's license photocopy, insurance policy photocopy and driver's license photocopy must be taken from the other party at the scene of the accident and the same documents belonging to you must be given to the other party. Immediately after the accident, you should be notified via the number on the rental agreement. Note: (If you inform our office immediately during the accident, possible incorrect reports, missing documents and procedural errors will be resolved.)  It prevents it.) If the vehicle is used under the influence of alcohol, any substance or above the speed limit and the person renting the vehicle is completely at fault, the person renting the vehicle will be held responsible for all damages that may occur. In case of no report, missing or invalid documents, the tenant cannot benefit from insurance in any way and cannot claim to benefit from it. In the specified cases, the claim to benefit from insurance will be deemed invalid and the resulting damages will not be covered by insurance. Use of the vehicle by a person other than the name or names specified in the rental agreement. Do not use the vehicle under normal conditions. (Uses that may damage the engine, road conditions, use with flat or damaged tires, incorrect fuel filling.) Using the vehicle outside of traffic rules (Other violations such as exceeding the speed limit, red light etc., driving the vehicle under the influence of alcohol or any substance.) The load carried in the vehicle causes an accident. Careless operation of the vehicle. (Situations such as not using the vehicle due to rain or road conditions, not following the vehicle in front in accordance with the safe following distance, etc.) Failure to notify the contact number provided in case of an accident, damage or theft, and the vehicle being abandoned at the scene of the accident. Failure to obtain a traffic and alcohol report even though a maximum of 6 hours have passed since the accident. Failure to return the original key in case the vehicle is stolen. Continuing to use the vehicle without any approval even though the rental period has ended and not returning it. In case of user-related damage such as tyres, headlights - temperature - glass, etc., actions are taken without informing the relevant contact numbers. Situations such as this are not included in the insurance. The amount of financial compensation resulting from damages to third parties in accidents is covered by financial liability insurance. Amounts not covered by the guarantee are the responsibility of the customer. Our Bodrum Car Rental Company cannot be held responsible for amounts outside the guarantee.

There is a daily mileage limit and the mileage limit may vary depending on your rental day. You can learn your mileage limit by calling WhatsApp or directly +905326708948 and specifying your rental day. Note: For example, you rented for 5 days, there is a total limit of 1000 km.

The rental period at our Bodrum Car Rental company is 3 days. Please contact us for shorter rental requests.

If the vehicle you rented is in your contract, you can use an additional driver; otherwise, it is forbidden to deliver or let third parties use the vehicle. All material/moral damages and losses that may occur due to such use will be invoiced to you.

If the vehicle is returned early, the number of unused days is not refunded. Planning is done according to the rental start and end dates specified in the rental contract.

Age limit for Rental Vehicle: For economy class vehicles, 23 years old, 3-year driving license, 3000 TL guarantee fee, for middle class vehicles, 25 years old, 3-year driving license, 5500 TL guarantee fee, for upper class vehicles, 27 years old, 5-year driving license, 12,500 TL guarantee fee.

We try to send our customers the vehicle they booked. However, if the vehicle you have booked arrives late or damaged, we will send you an equivalent vehicle, taking into account the fuel and gear status of the vehicle you have chosen.

Our guests must immediately contact the authorized persons on our mobile number + Whatsapp + 90532670 8948 and provide information. If our guests crash into a stationary vehicle or if our vehicle is hit by third parties while our vehicle is parked; Without changing the location of the vehicle, accident, theft and alcohol detection reports should be obtained by contacting the nearest police or gendarmerie station. In case of collision; If there is at least one of the following: driving a motor vehicle without a driver's license, the driver being underage, the driver having alcohol or mental health suspicions, one of the vehicles involved in the accident belonging to a public institution, damage to property belonging to public institutions, damage to property belonging to third parties only, one of the vehicles involved in the accident not having traffic insurance, and the accident resulting in death or bodily harm, accident, theft and alcohol detection reports must be obtained by applying to the nearest police or gendarmerie station without changing the location of the vehicle. If none of the above-mentioned items occur in the event of a collision, our guests are required to keep a Material Damage Accident Report based on how the accident occurred.