How Do I Change My Reservation Date or Time?

Changes to your itinerary, flight, or meeting time may require updates to your car rental reservation. Date or time changes are not automatically accepted; vehicle and staff schedules must be re-verified.

Notify Us of Changes as Early as Possible

Contact our team via phone, WhatsApp, or Telegram as soon as your new pickup or drop-off time is known. Clearly provide your reservation number, the driver's name, and the details you wish to change. Last-minute notifications made on the day of delivery may not be immediately accommodated due to vehicle preparation or staff scheduling requirements.

Availability Will Be Re-checked

The same vehicle group may not be available for the new date and time. Extending the duration, postponing the delivery time, or changing the date entirely—especially on busy days—requires a new operational check. In unavoidable situations, a substitute vehicle with similar specifications may be considered; however, no changes will be finalized without your approval.

Why Might the Price Change?

The rental duration, season, vehicle group, and delivery location all affect the total cost. The price on the initial voucher applies only to the originally confirmed reservation details. If a change in date or time alters the number of rental days, the current rate will be calculated and communicated to you before the transaction is completed. No hidden or surprise fees will be applied.

Check the New Confirmation Details

Once the change is accepted, please review the new confirmation details, which will show the updated date, time, vehicle group, and delivery location. Do not rely on the previous message or voucher. If your flight details have changed, please provide the new flight number as well; this ensures the meeting point—whether for domestic or international flights—is correctly scheduled.

Final Check Before Delivery

Our staff will contact you approximately 12 hours before delivery. Please re-confirm the meeting details during this call. To check your current reservation details,reservation inquiry you can use the page.

If Multiple Details Have Changed

If the date, delivery location, and vehicle group are all changing, please include them in a single request rather than sending separate messages. Clearly state whether the initial pickup time or the return time has changed. Do not delete the old voucher until you receive the confirmation containing the new details; compare the two records to verify that the number of days, total cost, and location have been updated correctly.