How Does Nighttime and After-Hours Vehicle Handover Work?

Vehicle handovers outside of standard business hours—including at night—can be carried out safely and smoothly if planned in advance. While we offer 24/7 support, this does not mean vehicles can be handed over at any time without prior notice; the vehicle and staff schedule must be arranged at the time of booking.

Specify the Handover Time When Booking

If you know you will be arriving at night, please indicate your actual arrival time in your request. For handovers at Izmir Airport, you must also include your flight number, terminal, and estimated landing time. If you are arriving by bus, private vehicle, or another mode of transport, please share your estimated arrival time directly.

After-Hours Handover Requires Prior Approval

The team checks vehicle and staff availability for the requested time. Confirmation of availability is shared via a voucher or message. Simply entering a late-night time on the reservation form does not mean the handover is finalized. Wait for the meeting details to be confirmed before setting out.

Confirm the Meeting Point

The assigned staff member will contact you approximately 12 hours before the handover. A specific meeting point will be determined based on the Domestic or International arrivals section of the airport. Turn on your phone after your flight and check for messages. Follow the final instructions rather than going to a different location around the terminal late at night.

Have Your Documents Ready

Turkish citizens must present their driver's license, ID card, and a credit card in their own name; foreign guests must present their driver's license, passport, and credit card. If entering without a passport, an "Entry to Country Document" may be required. Keeping documents in an easily accessible bag—rather than inside your suitcase—will speed up the process.

Don't Skip the Vehicle Inspection

Even if it is late, the fuel level, mileage, current condition, and contract details must be checked together with the staff member. Do not rush and skip the handover record. Notify our 24/7 support line of any changes to your flight or arrival time; do not proceed based on the original time until the updated plan is confirmed.

Safe Communication During Nighttime Handover

The staff member's name and meeting instructions will be provided to you prior to the handover. Do not provide documents or payment information to individuals you do not recognize; In case of doubt, call our official communication line. Do not move the vehicle until the contract and payment process are completed. After taking delivery—and before setting off—adjust the seat, mirrors, and phone connection settings in a well-lit area.