How to Cancel a Car Rental Reservation?

If your travel plans change and you will no longer use the reserved vehicle, you should submit a cancellation request rather than leaving the reservation open. Early notification allows the vehicle to be rescheduled for another guest and ensures your reservation record is closed correctly.

Have Your Reservation Details Ready

When requesting a cancellation, provide details such as the driver's name, reservation or tracking number, pick-up date, and drop-off location. Submitting the request using the contact number associated with the reservation facilitates verification. Simply ending a call or failing to show up at the drop-off location does not constitute a cancellation notice.

Notify Us via Our Communication Channels

You can contact our team via phone, WhatsApp, or Telegram. Please submit your request as early as possible. You will be notified once the cancellation has been processed. Using written messages helps ensure that dates and reservation details are clearly understood by both parties.

Payment and Refund Status

At İzmir My Rent A Car, no prepayment is required for standard reservations; payment is made upon vehicle handover. Therefore, under normal circumstances, there is no rental fee to refund for an unused reservation. If payment was made for a special service or a specific transaction, the terms of that reservation and applicable refund policies will be evaluated separately.

Can I Change the Date Instead of Canceling?

If your trip has not been completely canceled, you may request a date change. Vehicle category and pricing will be re-verified based on availability for the new dates. The original reservation is not automatically transferred to the new date; a handover schedule is not considered confirmed until a new confirmation is obtained.

Keep the Cancellation Confirmation

Once the process is complete, verify that the reservation status is set to "cancelled" and keep the message sent to you. For detailed terms,you can review the refund and cancellation policies. If anything is unclear, please contact our team directly before the scheduled pickup date.

Avoid Confusion Regarding Cancellation Notices

If there are multiple reservations under the same name, clearly specify which booking is to be cancelled by indicating the date and vehicle group. Verification may be required to cancel a reservation made in another person's name. Do not rely solely on the message you sent; wait for a response from our team confirming that the cancellation has been processed.