When renting a car, it is often wondered whether the brand and model shown in the reservation will be delivered for sure. Although reservations in Izmir My Rent A Car are displayed on a specific vehicle, they are created based on the vehicle group. This is because rental vehicles go through different delivery and return processes throughout the day.
What Does Vehicle Group Reservation Mean?
Vehicle group; It refers to basic features such as gear type, fuel option, number of passengers, luggage capacity and vehicle class. The "or similar" statement next to the vehicle name on the reservation screen indicates that an equivalent vehicle from the same group can be provided in cases of necessity.
This system protects the customer's usage needs while managing unforeseen situations such as accidents, malfunctions, maintenance or delays in the previous rental.
Will the Vehicle I Choose Be Delivered?
In approximately 95% of our reservations, the vehicle chosen by our customer is delivered. Our fleet and delivery plan are prepared in advance according to the reservation date. However, if there is a technical problem with the vehicle, a previous customer returns it late or an accident occurs, an equivalent vehicle from the same group can be offered.
Brand or model changes are not made arbitrarily. Mandatory changes aim to protect the customer's gear, passenger, luggage and usage needs as much as possible.
How to Identify an Equivalent Vehicle?
An equivalent vehicle is not just a vehicle with a similar price. The vehicle's class, transmission, fuel type, passenger capacity and luggage space are evaluated together. For example, when booking an automatic vehicle, a vehicle that is as automatic as possible and has similar usage features is prepared.
To determine the vehicle group suitable for your journey our vehicle options You can review it with passenger, luggage, gear and fuel information.
Can a Specific Model Be Requested?
If a particular brand or model is important to you, you can specify your request in the reservation description. Our team evaluates your request according to the current fleet and delivery status. However, due to situations that may develop outside the operation, no definitive brand-model guarantee is given.
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