What to Do If You Are Late for the Reservation?

Traffic, meetings, waiting for luggage, or unexpected delays might prevent you from arriving by the scheduled handover time. In such a case, the most important step is to notify our team before the scheduled time passes. Unreported delays can disrupt vehicle and staff scheduling.

Notify Us as Soon as You Realize There Is a Delay

Share your estimated arrival time along with your reservation number via phone, WhatsApp, or Telegram. If you do not know the exact time, briefly state your current location and the reason for the delay. Providing the most realistic time frame possible—rather than just saying "I'll be a little late"—makes it easier to arrange the new schedule.

The New Handover Time Must Be Confirmed

A change in the reservation time is not considered confirmed until the team verifies the status of the vehicle and the delivery staff and shares the new meeting details. Particularly for off-site or airport deliveries, the staff member may need to proceed to another delivery afterward. Do not wait at the original meeting point without receiving confirmation of the updated schedule.

Delays Other Than Flight Delays

This section covers situations such as road traffic, personal schedules, or late departures, distinct from flight delays. If your flight is delayed, a separate delivery plan is arranged based on your flight number. If you are arriving via your own means of transport, you must personally provide your estimated time of arrival.

Will the Reservation Be Automatically Cancelled?

The team evaluates how to proceed with the reservation once a delay is reported. You should not assume the vehicle will be held indefinitely if you fail to arrive or notify us for an extended period. Communicating early is the best way to secure your reservation; however, the new time depends on vehicle and operational availability.

Be Ready for Delivery

Once the new time is confirmed, have your driver's license, ID or passport, and a credit card in your name ready. Proceed to the updated location shared by the staff member and keep your phone accessible. This ensures that the contract processing and vehicle inspection can be completed without unnecessary waiting, despite the delay.

Clearly Communicate Your New Arrival Details

You do not need to send a location link; simply stating your current area and estimated time of arrival is sufficient. If the delay extends, notify us of the new timeframe rather than simply letting the initial estimate lapse. If another driver is with you, they cannot pick up the vehicle on your behalf; the primary driver listed on the contract and the required documents must be present at the time of pickup.