In case of an accident or malfunction with a rental car, staying calm and acting in the right order is important for both safety and assurance conditions.
Ensure Safety First
If possible, stop the vehicle in a safe place, turn on the hazard lights and place the necessary warning signs. If there is injury or immediate danger, call 112.
Contact Izmir My Rent A Car
Report the situation to our 24/7 support line as soon as possible and follow the guidance provided. Do not have repairs, parts replacement or towing done without approval.
Prepare Complete Accident Documents
Depending on the situation, an official accident report, traffic and alcohol report may be required. Photograph the scene, vehicles and damage from different angles; Protect the necessary information of the parties and the vehicle key. Failure to obtain required reports or late notification may affect insurance and car insurance coverage.
Do not force the vehicle in case of mechanical malfunction
If you notice a warning light, noise, smoke or any problem that affects driving safety, stop safely. Do not continue to use the vehicle; Expect our 24/7 roadside assistance guidance.
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